1-Year Limited Hardware Warranty

Warranty Term: 1 Year from purchase date  |  Scope: Eligible SuperBox Main Hardware Units

⚠️ IMPORTANT – WARRANTY RETURN AUTHORIZATION REQUIRED:
Contact support before shipping any device. Warranty service and returns require written approval, a valid Return Merchandise Authorization (RMA), and claim-specific instructions.

1. Our 1-Year Hardware Warranty

Premium TV Box provides a 1-year limited hardware warranty for eligible SuperBox main units purchased directly from PremiumTVBox.com. This protection covers defects in materials or workmanship under normal intended use from the original purchase date.

2. What the Warranty Covers

  • Internal hardware malfunctions (motherboard failure, power module defects).
  • Connectivity hardware defects (Wi-Fi/Bluetooth module failures).
  • Defects occurring during normal intended operation.

3. What Is Not Covered

  • Accidental physical damage (drops, cracks, liquid spills, broken ports).
  • Damage caused by incorrect power adapters, voltage fluctuations, or power surges.
  • Devices that have been opened, modified, or flashed with unauthorized custom firmware.
  • Normal wear and tear of accessories (remotes, HDMI cables, power adapters, packaging).

4. How to Claim Warranty Service

  1. Email us at [email protected] or message via WhatsApp with your Order Number and issue details.
  2. Complete remote troubleshooting with our technical team.
  3. If hardware failure is verified, an RMA authorization and return instructions will be issued.
  4. Ship the approved device following our service team’s guidelines.

5. Contact Information

🛡️ Warranty Provider: Premium TV Box (Authorized Dealer)

💬 WhatsApp: +1 (279) 880-4748

📧 Email: [email protected]

⏰ Working Hours: Mon – Sun / 9:00 AM – 9:00 PM EST